FAQ

Account Issues & Management
Why do I need to pull my credit report and link my bank and credit card accounts?
Why am I unable to access my credit report?
Why am I unable to connect an account?
Why can’t I find my bank?
Why am I getting a “We’ve fallen out of sync!” email?
What type of accounts can I link?
How do I delete my account?
How do I change my password?
Do you support countries outside of the United States?
My advice appears off, what should I do?
Does Cinch have an Android or iOS app?
How can I get in touch with you?
How do I unsubscribe?
What do I need to have handy to start my Cinch account?
Why do I need to verify my email address?
Pocket Money
What’s Pocket Money?
What makes Pocket Money different from other budgeting services?
How do you determine my Pocket Money spending number?
What is my Safety Net for?
Can I use my Safety Net for other things?
How are my credit card payments factored into my Pocket Money?
How do I update my monthly income?
How do I update recurring bills?
How do I change my Safety Net contribution?
My income looks off, what should I do?
My bills look off, what should I do?
My Safety Net contribution looks off, what should I do?
My Pocket Money looks off, what should I do?
What do the badges on my Safety Net mean?